If you explain it more than once... write it down
Have you ever explained how to do something... then explained it again... and then realised you’ll probably have to explain it again next week? That will be your sign that it should really be written down. It doesn't have to be a big manual (and that possibly wouldn’t be helpful anyway), it could just be: - a straightforward step-by-step checklist with a few bullet points, - a short SOP (Standard Operating Procedure), or - a quick ‘how we do this’ document. The aim is not paperwork for the...
